1. Introduction
At The Nut Factory, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect
When you visit our Website, register an account, or place an order, we may collect:

• Personal details: Name, surname, and contact number.

• Delivery details: Physical shipping address and billing address.

• Digital details: Email address, IP address, browser type, and device information.

• Payment information: Secure payment details (processed by our secure third-party payment gateways; we do not store your credit card numbers on our servers).

3. How We Use Your Information
We use your personal data to:

• Process, fulfill, and deliver your orders.

• Communicate with you regarding your order status, inquiries, or support requests.

• Send you promotional emails or newsletters (only if you have opted in; you may unsubscribe at any time).

• Improve our Website’s functionality and user experience.

4. Sharing Your Information
We will never sell your personal information. We only share data with trusted third parties strictly necessary to operate our business, such as:

• Courier and delivery services (e.g., sharing your name, address, and phone number).

• Secure payment gateways to process your transactions.

• IT and website hosting providers.

5. Cookies and Tracking
Our Website uses cookies to remember your cart items, keep you logged in, and analyze website traffic. You can adjust your browser settings to refuse cookies, though some features of the Website may not function properly without them.

6. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA
You have the right to:

• Request access to the personal information we hold about you.

• Request that we correct or update inaccurate information.

• Request the deletion of your personal data, subject to legal and accounting retention requirements.

• Object to the processing of your personal information for direct marketing.

8. Changes to this Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Us
If you have any questions or wish to exercise your data rights, please contact our Information Officer at:

• Email: info@thenutfactory.co.za

• Phone: (+27) 12 370 1303

• Address: Office 6 Shezan Centre, 361 Grey Street, Erasmia, Pretoria